![]() Note: The Zoom Rooms application must be version 5.13.0 or greater to use this feature Click Device Management on the left, then click the toggle next to Allow to update the apps directly from the room.Click Account Settings to enable it for the entire account. You can use location hierarchy to enable this setting for a specific room or location.Sign in to the Zoom web portal and click Room Management, then click Zoom Rooms.How to upgrade directly from the room Enable this feature Once the upgrade is complete, refresh the Zoom web portal to view the latest version. (Optional) To upgrade all displayed devices, click the Upgrade OS or Upgrade App button at the top right.Click the ellipses and select from the following options:.Find the Zoom Room Appliance that you want to upgrade.In the last dropdown menu, select Enrolled in ZDM to find Zoom Room Appliances.To upgrade Zoom Rooms appliances for all users in the account: Note: Neat Bar Zoom Room appliances receive auto-updates from Neat. Updates by location and by account are not supported. Logitech Rally Bar, Logitech Rally Bar Mini, Poly X30, X50, G7500, and DTEN Zoom Room Appliances need to be upgraded individually. Upgrading a Crestron Mercury or Crestron TSS/ TSW: These devices are typically upgraded by Crestron.Zoom Room controller software on these devices can be updated manually from the devices themselves or by using Zoom device management from the web portal. If you need to upgrade faster, you can choose to override room activity to upgrade. Note: Zoom Rooms will wait up to 30 minutes before proceeding with the upgrade to confirm that no meetings are in progress or about to start. At the bottom left of the Upgrade App window, click the drop down arrow in the box, then select the version you wish to update to.If you want to update the App on several devices, select the required devices: If you chose to Override room activity to upgrade, click Upgrade again. Click Upgrade, or Schedule, depending on your selections.At the bottom left of the Upgrade Zoom Rooms window, click the drop down arrow in the box, then select the version you wish to update to.(Optional) Choose whether to Schedule this upgrade, Override room activity to upgrade, or both. ![]() Upgrade App: Upgrade the Zoom Rooms app for the device.Skip to step 5 if you select this option. Upgrade OS: Upgrade the OS on the device.Click the ellipses next to the device you want to upgrade and select from the following options:.Sign in to the Zoom web portal as a role with access to Zoom Rooms.If you want to update the App on one device, select the device on which to update: Upgrade Zoom Rooms: Upgrade the Zoom Rooms app for all device.Upgrade OS: Upgrade the OS on all devices.In the navigation panel, click Room Management then Zoom Rooms.Sign in to the Zoom web portal as an admin with the privilege to edit account settings.To upgrade Zoom Rooms for all users in the account: How to upgrade Zoom Rooms from the web portal Android: Global minimum version or higher.macOS: Global minimum version or higher.Windows: Global minimum version or higher.Prerequisites for upgrading or downgrading Zoom Rooms software How to upgrade the Zoom Room controller app.How to upgrade Zoom Rooms from the web portal.Learn more supported upgrade/downgrade processes with ZDM for your Zoom Rooms. The controller software cannot be downgraded. Zoom Room controller software can be upgraded manually or by using Zoom device management from the web portal. Account admins or owners can remotely upgrade their Zoom Rooms software to the latest version or downgrade them to the previous Zoom Rooms version by using the Zoom web portal.
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